Shipping Policy – Medium Brown
At Medium Brown, we prioritize delivering your orders with care, accuracy, and efficiency.
From the moment your order is placed, our team is committed to ensuring a smooth and timely delivery experience, keeping you informed at every step.
Order Confirmation & Processing
- Once your order is successfully placed, you will receive a confirmation via SMS or email with all relevant order details.
- All confirmed orders are processed and dispatched within 48 hours (excluding weekends and public holidays).
- In rare cases of high demand or system delays, processing may take slightly longer, but our team will ensure transparency and communication throughout.
Shipping & Delivery Timeframe
- After dispatch, delivery is typically completed within 4 to 5 working days, depending on the destination and the courier's coverage area.
- Deliveries in major cities are usually faster, while remote or less accessible areas may require additional time.
- A tracking number will be shared with you once your parcel is shipped, so you can monitor the delivery status at your convenience.
- Our delivery partners are carefully chosen based on service quality and reliability to ensure your order reaches you securely.
Shipping Charges
- Shipping charges, where applicable, are clearly mentioned during the checkout process before you finalize your order.
- These charges are based on location, parcel weight, and courier rates to ensure fair pricing.
Delivery Support & Exceptions
- While we aim to meet our promised delivery timelines, unforeseen circumstances such as weather disruptions, national holidays, or courier delays may cause rare exceptions.
- In such situations, our team remains available to support you and provide real-time updates until your parcel is successfully delivered.
- If your order has not arrived within the expected timeframe, please contact our customer service team for prompt assistance.
Our Commitment
At Medium Brown, we believe that timely and transparent delivery is an essential part of your shopping experience. We’re here to ensure that your order reaches you in the right condition, on time, and with ongoing support whenever needed.