Return Policy – Medium Brown
At Medium Brown, every piece is prepared with attention to detail and care. While we hope your selection aligns well with your expectations, we understand that certain situations may require a return. Our policy is thoughtfully designed to make this process smooth and respectful for both sides.
Return Criteria
To ensure a fair and consistent process:
- Please inform our team within 2 days of receiving your parcel if you'd like to request a return.
- Items must be returned in their original, unused, and unwashed condition, with tags properly attached.
- The product must be free from marks, scent, or any signs of wear.
- All returns are subject to a quality inspection. Only items that pass this check will be accepted.
- Returns that do not meet these requirements may be respectfully declined.
How the Return Process Works
- Once your return request is approved, we’ll guide you through the next steps.
- After the item is received and verified, you will be offered either a store credit or the option to exchange the item.
- Please note: We do not offer cash refunds in any case.
- Shipping and handling charges are non-refundable.
- Return shipping will be the customer's responsibility unless the item received was incorrect or defective.
Our Commitment to You
We appreciate your understanding and your trust in Medium Brown. Our return policy reflects our values of mutual respect, clear communication, and customer care. Should you need assistance, our team is here to help.
If you need further assistance, feel free to reach out to our team at: [email protected]